Privacy Policy
Last updated: November 28, 2025
1. Introduction
Lezat-PUCH ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social listening platform for content creators. This policy applies to information collected through our website, applications, and services (collectively, the "Service"). By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
We collect several types of information: Account Information: • Name and email address • Password (encrypted) • Profile information Social Media Data (with your authorization): • YouTube: Channel information, video metadata, comments, analytics • Instagram: Profile data, direct messages, comments • Facebook: Page information, messages, comments • TikTok: Profile data, video information, comments Usage Data: • Log data (IP address, browser type, pages visited) • Device information • Analytics and performance data Content You Provide: • Audio files for transcription • Messages sent through the platform • Custom settings and preferences
3. How We Use Your Information
We use your information to: • Provide and maintain the Service • Analyze social media content using AI (sentiment analysis, topic detection, lead identification) • Display your social media data in a unified dashboard • Send notifications and alerts based on your preferences • Process transcriptions and audio content • Improve and optimize the Service • Communicate with you about updates, support, and promotional offers • Comply with legal obligations • Detect and prevent fraud or abuse
4. AI Processing and Analysis
Our Service uses artificial intelligence to analyze your data: • Google Gemini: Used for sentiment analysis, topic extraction, lead detection, and content summarization • ElevenLabs: Used for audio processing and transcription AI processing is performed to provide insights and does not involve human review of your content unless required for support or legal compliance. AI-generated insights are provided for informational purposes and should not be considered as professional advice.
5. Data Sharing and Disclosure
We may share your information with: Service Providers: • Cloud hosting providers (for data storage) • AI service providers (Google, ElevenLabs) for processing • Analytics providers • Payment processors Third-Party Integrations: • Social media platforms (YouTube, Meta, TikTok) when you connect your accounts Legal Requirements: • When required by law or legal process • To protect our rights and safety • To investigate potential violations We do NOT sell your personal information to third parties.
6. Meta Platform Data (Instagram & Facebook)
When you connect your Instagram or Facebook account, we access the following data through Meta's official APIs: Instagram Data We Access: • instagram_basic: Your Instagram business profile information (username, profile picture, account type) • instagram_manage_comments: Comments on your Instagram posts for sentiment analysis and monitoring • instagram_manage_messages: Direct messages for our unified inbox feature (read-only access to help you manage conversations) • instagram_manage_insights: Engagement metrics on your posts Facebook Data We Access: • pages_show_list: List of Facebook Pages you manage • pages_read_engagement: Comments on your Page posts for analysis • pages_messaging: Messages sent to your Page for our inbox feature (read-only) • pages_read_user_content: Posts and content on your Pages How We Use Meta Data: • Display your messages in a unified inbox • Analyze comments for sentiment, topics, and trends • Detect potential brand partnership opportunities • Generate AI-powered insights about your audience Meta Data Storage: • Messages and comments are cached for up to 90 days • AI analysis results are stored as long as your account is active • OAuth tokens are encrypted and stored securely • You can disconnect your Meta accounts at any time from Settings Meta Platform Terms Compliance: We comply with Meta's Platform Terms and Policies. We do not: • Sell Meta user data to third parties • Use data for advertising or targeting purposes outside our Service • Share data with data brokers • Transfer data to countries without adequate protection Data Deletion Callback: Meta can request deletion of user data through our callback endpoint. When we receive such requests, we delete all Meta-related data within 24 hours.
7. Data Storage and Security
We implement appropriate security measures to protect your information: • Data encryption in transit (TLS/SSL) and at rest • Secure authentication and access controls • Regular security audits and monitoring • Encrypted storage of OAuth tokens and sensitive credentials Your data is stored on secure servers. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain your information for as long as: • Your account is active • Needed to provide the Service • Required by law or legitimate business purposes Social media data is cached temporarily and refreshed periodically. You can request deletion of your data at any time by contacting us or deleting your account. After account deletion, we may retain certain information for legal compliance, dispute resolution, or fraud prevention for a limited period.
9. Your Rights and Choices
You have the right to: • Access your personal data • Correct inaccurate data • Delete your account and data • Export your data • Withdraw consent for data processing • Opt-out of marketing communications • Disconnect social media integrations To exercise these rights, contact us or use the settings in your account dashboard.
10. Cookies and Tracking
We use cookies and similar technologies to: • Maintain your session and authentication • Remember your preferences • Analyze usage patterns • Improve the Service You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Social media platforms (YouTube, Instagram, Facebook, TikTok) have their own privacy policies governing the data collected through their services.
12. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries. We take steps to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Posting the new policy on this page • Updating the "Last updated" date • Sending an email notification for material changes Your continued use of the Service after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: • Website: https://lezat.co • Facebook: https://www.facebook.com/puchmedia/ For data-related requests (access, deletion, correction), please include "Privacy Request" in your message subject.